Frequently Asked Questions

NAATI certified translation is the professional standard for official document translation in Australia, completed by a practitioner accredited by the National Accreditation Authority for Translators and Interpreters. Each translation includes a formal certification statement, the translator's stamp, and their unique practitioner ID, and is widely accepted by Home Affairs, Australian courts, and universities for official submissions.

Standard documents (1-3 pages) such as birth certificates or academic transcripts typically take 2-3 business days. Complex legal or medical documents may require longer. Urgent same-day or next-day service is available at an additional fee, subject to current capacity.

NAATI translation pricing is calculated based on document type, total page count, and requested turnaround time. We provide a tailored written quote for every project within 2-4 business hours. There is no fixed price list because every official document requires individual professional assessment to meet submission standards.

Complete the quote form with your contact details, upload your documents, and describe your requirements. You will receive a quote reference immediately after submission. Quotes for standard documents are typically provided within 2-4 hours during business hours.

Yes. If your project scope changes after receiving a quote, contact us with your quote reference number. We will review the additional files and advise if any adjustment to scope, timeline, or pricing is needed before proceeding.

We accept PDF, DOC, DOCX, JPG, JPEG, and PNG files. Clear, high-resolution scans or photos of original documents work best. If you have documents in other formats or physical documents only, contact us to discuss alternatives.

Yes. We regularly translate birth certificates, marriage certificates, police checks, academic transcripts, and other documents required for Australian visa applications (skilled migration, partner visas, student visas) and citizenship applications. All translations meet Department of Home Affairs requirements and include NAATI certification.

Yes. We handle all documents and personal information with strict confidentiality. Files are stored securely and only accessed by the translator working on your project. We do not share your information with third parties. For sensitive legal or medical documents, we follow industry best practices for data protection.

Clients in mainland China can communicate directly with the translator via WeChat. Please scan the WeChat QR code on the homepage or submit your request via the online quote form. Direct communication in Mandarin is supported without intermediaries. China contact number: (+86) 184 0508 7250.

You can upload files via the website quote form or send them via WeChat after connecting. Translations are delivered electronically as PDF files via email or WeChat for your convenience. If physical hard copies are required, please let us know in advance to discuss arrangements.